Apply On Customer Service Representative at Cairo, Egypt

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Job Code: #CSR

Type: full-time

Responsibilities:
  • • Resolve customer complaints via phone, email, and social media.
  • • Attracts potential customers by answering product and service questions
  • • Maintains customer records by updating account information
  • • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • • Prepares product or service reports by collecting and analyzing customer information
  • • Close out or open call records
  • • Handle changes in policies or renewals
  • • Handling the tech problem related to our products and services

Skills:Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Retention Skills, Follow up Skills, Tech skills

Experience:2 Years

Opening: 3