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Job Code: #CSR01
- • Resolve customer complaints via phone, email, and social media.
- • Attracts potential customers by answering product and service questions
- • Maintains customer records by updating account information
- • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- • Prepares product or service reports by collecting and analyzing customer information
- • Close out or open call records
- • Handle changes in policies or renewals
- • Handling the tech problem related to our products and services
Skills:Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Retention Skills, Follow up Skills, Tech skills