Returns and Exchanges

Our returns promise

We want you to feel confident when you shop. Requests for an exchange or return are reviewed fairly under this policy and your mandatory rights under Egyptian consumer-protection law.

Change-of-mind returns

Eligible products may be returned or exchanged within 14 days of receipt without giving a reason, subject to legal exceptions. Items should be unused, complete, and in their original condition with packaging, labels, and any accessories.

Faulty or incorrect items

If an item is defective, damaged on arrival, or does not match the order, contact us as soon as possible. Egyptian consumer guidance provides a 30-day period from receipt for defective goods. We may ask for photos or other details to resolve the request quickly.

Items that may not be eligible

For hygiene and safety, certain personal-care, intimate, or sealed items may not be returnable once opened or where the item cannot be returned to its original condition. Customised items and other legal exceptions may also apply. These restrictions never remove rights that cannot legally be excluded.

How to request a return or exchange

1. Contact ShooBaby with your order number and the item you need help with.
2. Tell us whether you prefer an exchange, refund, or another available solution.
3. Wait for return instructions before sending the item.

Refunds

Once we receive and review an eligible return, we will confirm the outcome and arrange the refund or exchange. Refund timing and method can depend on the payment method and applicable law.