Shipping and Delivery

Delivery made clear

We aim to make delivery information visible before you complete an order. Available areas, delivery methods, fees, and estimated timing depend on the address and options selected at checkout.

Before your order is sent

• Please provide a complete, reachable delivery address and a phone number for delivery updates.
• We may contact you to confirm an address, availability, or a detail needed to complete the order.
• Orders are prepared after confirmation. Processing time can vary with stock, promotions, and seasonal demand.

Delivery timing and fees

Any timing shown at checkout is an estimate, not a guaranteed delivery date. Delivery fees, free-delivery offers, and service availability are shown in the order summary before payment or confirmation.

Receiving your order

Please check that the package is addressed to you and appears intact when it arrives. If you notice a problem, tell the courier where possible and contact ShooBaby promptly with your order number and photos if available.

Tracking and delayed delivery

Use your order status or tracking details when provided. If a delivery is delayed, unsuccessful, or needs a different arrangement, our support team will help review the next available step.