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Operations

Branch Manager

Own the results and day-to-day operations of a new Brightery branch, including sales execution, client experience and team management.

Location: New York Full time On-site Openings: 1
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The opportunity

Job description

Experience level: Senior

About the role

Brightery is hiring a Branch Manager to build a high-performing local operation. You will translate company strategy into branch-level goals, develop the local team and coordinate closely with central software, AI, creative and marketing delivery specialists.

What you will do

  • Set branch sales, revenue, service and operational targets and track performance against them.
  • Lead local hiring, employee development, performance reviews and day-to-day team priorities.
  • Supervise the sales pipeline, key client relationships, proposals and commercial negotiations.
  • Coordinate delivery expectations, escalation paths and quality standards with headquarters.
  • Manage branch budgets, approved expenditure, suppliers and operational reporting.
  • Build local partnerships and represent Brightery in relevant business communities.
  • Maintain compliance with company policies and coordinate local requirements with qualified specialists.

What you bring

  • Proven leadership experience in an agency, IT services, software, consulting or related B2B business.
  • Record of meeting commercial targets and managing cross-functional teams.
  • Ability to interpret profit-and-loss reports, forecasts and pipeline metrics.
  • Strong client relationship, negotiation and problem-resolution skills.
  • Experience collaborating with remote or centralized service delivery teams.
  • Excellent English communication; local-market language proficiency is an advantage.
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