The opportunity
Job description
Experience level: Mid
About the role
Brightery is looking for an Account Manager to connect clients with our software, marketing and creative teams. You will understand each account's objectives, keep stakeholders informed and ensure that agreed work is coordinated and followed through.
What you will do
- Own day-to-day client communications and maintain accurate account information.
- Collect briefs, document objectives and clarify approved scopes and timelines.
- Coordinate with project managers and delivery teams on priorities, feedback and milestones.
- Lead regular account check-ins and provide clear project or campaign status updates.
- Escalate delivery risks, unresolved issues and changing requirements early.
- Identify renewal, retention and cross-sell opportunities that genuinely fit client needs.
- Track customer feedback, account health and agreed follow-up actions.
What you bring
- Account management or client services experience in an agency, technology or B2B service business.
- Excellent written and verbal client communication and meeting-management skills.
- Confidence with briefing, scope boundaries, reporting and stakeholder coordination.
- Strong attention to detail, ownership and structured follow-up.
- Ability to explain digital solutions in plain business language.
- Experience with CRM or project management tools is an advantage.