How to handle a customer and follow up e mail

How to handle a customer and reach satisfaction customer with your customer, how to follow up e mail and what is the value of your email follow templates. Why should you add signature emails?

How to handle a customer and follow up e mail

In this post, we're going to help you with the simple ways you can follow up e mail and how to use signature emails, how to handle a client and make your customer loyalty and get your satisfaction customer easy and fast.

Email follow

We’ve designed some follow up template emails to help you arrange a result from your clients for typical conditions. You can use those email templates as the basis and craft your own. Just add the exact names, and personalize details about projects and the client’s company.

I’ve used samples from various business types and conditions, but these follow up e mail templates will work across all experts and professional services.

1. The initial client/customer meeting

This email follows up after an initial meeting to give the client a schedule of action steps and keeps a proactive tone as though you’re now in partnership together. The CTA of the meeting and the answer at the end help to go along to the next step.

Subject: Kickstart meeting action points, next steps for your project

Hi [CUSTOMER NAME],

It was lovely to meet you and the team today, and learn more about [BUSINESS NAME] and your goals with this project.

I’ve put together a list of action points based on our meeting:

For our team:

• AN ACTION POINT
• AN ACTION POINT
•  

For BUSINESS NAME team:

• AN ACTION POINT
• AN ACTION POINT
•  

Can you reply to let me know if I’ve missed anything?

I’ve got a follow-up meeting scheduled for [MEETING DATE], Let me know if this doesn’t work for you.

Any questions, please ask away.

Sincerely,

[YOUR NAME]

2. Sent a proposal, Never received a reply

Subject: Got any questions about the proposal?

Hi [CUSTOMER NAME],

Last week I sent through the proposal doc you asked for as part of your website redesign project. I hadn’t heard from you since and just wanted to check you received it, and if you had any questions?

I’d like to organize a quick call to talk it over. Would [MEETING DATE] work for you? I’m excited about the project and keen to get started!

Sincerely,

[YOUR NAME]

3. No Payments Submitted

Subject: Late payment: Did you miss the invoice?

Hi [CUSTOMER NAME],

I’m just following-up on unpaid invoices and noticed you’ve yet to make the payment on [INVOICE NUMBER, which was sent to you on [INVOICE DATE].

Since I haven’t received payment, I just wanted to make sure the invoice hadn’t got lost? I know sometimes they can get sent to SPAM or deleted by accident. I’ve attached it here again for your convenience.

As this invoice is now 15-days overdue, you’ll need to make payment within the next five days if you wish to avoid the overdue fee of X% added to the bill.

Yours sincerely,

[CUSTOMER NAME]

4. After a cold mail

Subject: Here’s the business guide we were discussing.

Hi [CUSTOMER NAME],

It was great to chat with you the other day and find out more about your goals for [BUSINESS NAME].

I’m just following up with a link to that guide for growing a successful small business we discussed on the phone. You can find it [TARGET]. Based on what you told me about your marketing strategies this year, I think you’ll find section three particularly useful.

Let me know if you enjoyed the content!

Cheers,

[YOUR NAME]

5. To revive cold leads

Subject: Wanted to let you know about our 25% off offer

Hi [CUSTOMER NAME],

I hope you remember me – we chatted a few months back about accounting packages for your business, but you decided not to pursue.

We’re currently having a 25% off fees for the first three months for new customers, as a way to get small businesses off-the-ground in the new financial year. I thought you might like to know in case you were still considering our services – I’d hate for you to miss out.

Check out our packages HERE [TARGET], and I’d be happy to set up a call to discuss your options.

Sincerely,

[YOUR NAME]

Follow up e mail templates

Sending email follow up with clients is helping to kill the black hole absorbing the client from your side to another competitor, It's the most important part of the theory to follow up with the client.

Way more important than just sending a bulk email or making email marketing campaigns, follow up e mail is the most important part of the email.

signature emails

Don't forget to signature emails, It's so important and so useful for making your client remember your name.

Satisfaction customer in the end

For gaining customer feedback you can also use a tool to help you like Brightery customer reaction.

Use a what is a CRM

What is customer relationship management, And why do people care about having CRM to manage their work? what does CRM stand for ? and what are the examples for CRMs? You can find all of this and more in this post.

What Does CRM stand for?

You can take a quick look at Brightery Hospital CRM for example.